West Midlands ICAS

Service Offered

Independent Complaints Advocacy Services (ICAS) advise people who wish to pursue complaints about the NHS (hospitals, GPs, health centres, ambulance services, dentists, opticians, pharmacists). Advocacy service to help complainants voice their concerns and use the complaints system. Home visits can be arranged.

Target Group

Patients, their families and carers.

Languages

Leaflets in Arabic, Turkish, Chinese, Urdu, Hindi.

Area Served

Herefordshire, Staffs, W Midlands, Worcestershire, Shropshire, Warwickshire.

Contact details

Phone

0845 120 3748 helpline

Fax

0121 687 5340

Address

CAB, 169 Churchill Parade
Birchfield Road
Handsworth
Birmingham
B19 1LL

Opening Hours

Monday

9am - 5pm helpline

Tuesday

9am - 5pm helpline

Wednesday

9am - 5pm helpline

Thursday

9am - 5pm helpline

Friday

9am - 4.30pm helpline

Weekends